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FAQs

Yes you can! ShadeWorks recommends command outdoor rated hooks/clips or zipties. Please note that drilling, nailing, or screwing anything in your MOCKWOOD materials with void the warranty.

No. ShadeWorks offers permanent structure patio covers and pergolas, constructed with our exclusive MOCKWOOD materials. Our patio covers and pergolas are engineered to meet all applicable building codes.

Yes, but you must place a plank or sheet of plywood on top to distribute the weight. It is recommended to us 2 x 4 bracing underneath the patio cover or pergola before getting on top.
No. ShadeWorks offers permanent structure patio covers and pergolas to enhance your outdoor living space. ShadeWorks does not offer carports or gabled roof options.

You will never need to paint, stain, or treat your patio cover, however, accumulated debris such as leaves, twigs, and other debris on top of the cover can clog the gutter system if not removed regularly. We recommend using a leaf blower or a long-handled broom (from a ladder placed in front of the cover, to blow and/or sweep and remove the debris before it makes its way into your gutter system.

  1. Disconnect the downspout funnel from your gutter.
  2. Carefully remove rain chain.
  3. You should see debris backed up in this end of the gutter. Remove as much of this debris as possible by hand.
  4. From a ladder placed at the opposite end of the downspout, run hose water directly into the gutter from the top of the panels. This should flush any additional debris to the downspout opening for easy removal.
  5. Rehang rain chain and reconnect downspout funnel with the Tek screws.

Generally, normal rainfall is sufficient to keep its appearance clean. But if cleaning is required, we recommend the following steps. Particular attention should be given to areas under eaves, porches, awnings and other overhangs that have a limited exposure to the natural cleansing effect of rainfall.

  1. For moderate dirt – An occasional washing with clear water using a garden hose and soft-bristled brush is recommended (a long-handled, car-washing brush is ideal for this purpose.)
  2. For a heavier dirt accumulation – Wash in the manner indicated above, but use the following solution:
    • 1/3 cup detergent (Tide, for example)
    • 2/3 cup trisodium phosphate (Soilax, for example)
    • 1 gallon water
  3. Mildew accumulation – Mildew can collect on surfaces of all types of building products and is often evident on surfaces that have not been properly maintained. Normally, mildew will appear as black spots. Mildew is easy to remove by using the following cleaning solution:
    • 1/3 cup detergent (Tide, for example)
    • 2/3 cup trisodium phosphate (Soilax, for example)
    • 1 quart sodium hypochlorite 5% solution (Clorox)
    • 3 quarts water
  4. Caulking compounds, tar, etc. – Use mineral spirits in reasonable amounts, apply directly to the foreign  substance. Rinse the area thoroughly with water immediately after cleaning.

No. We require 50% of the project cost as down payment. The remaining 50% is due upon completion of your project. Shadeworks is happy to assist our customers in applying for financing through Wells Fargo Outdoor Solutions program.

Yes. You can finance your project with approved credit using Wells Fargo Outdoor Solutions credit card program.

No. The motion of a swing will eventually cause deterioration in the structural stability of your patio cover or pergola.

No. ShadeWorks provides drip chains only. You can have a gutter company replace your drip chains to downspouts at your own cost if you would prefer.

No, ShadeWorks offers permanent structure patio covers and pergolas, constructed with our exclusive MOCKWOOD materials.

Yes, we recommend using alumahangers, which you can purchase on Amazon.

No, we send our project designers to your home in order to help you design the perfect patio cover or pergola to suit your space.

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